Refund and Returns Policy

1. General Policy

bookworms strives to provide high‑quality books and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition, unused, and with all original packaging, tags, and accessories.
• Returned items must not be damaged, altered, or show signs of wear.
• Custom‑made, personalized, or digital products are not eligible for return unless defective.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

3.2. Shipping the Return

All return shipments must be sent using a trackable carrier. You are responsible for the cost of return shipping unless the item is defective or the return is a result of our error. Keep the receipt and tracking number until the return is processed.

4. Refunds

• Refunds are issued to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• If the returned item is found to be non‑compliant with the eligibility criteria, the return may be refused and the item will be sent back to you.
• Shipping charges are non‑refundable unless the return is due to a shipping error on our part.

5. Exchanges

Exchanges are handled as a new order. If you wish to exchange an item, follow the return process above and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact and order information when requesting a return.
• Package the item securely to prevent damage during transit.
• Comply with all applicable laws and regulations regarding the shipment of goods.

7. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (904) 544-3209
• Address: 6595 Southwest Pine Street, Jacksonville, Florida 32290, United States

8. Legal Disclaimer

bookworms reserves the right to modify this Refund and Returns Policy at any time without prior notice. The most current version will be posted on the website and will govern all returns and refunds. This policy does not affect any statutory rights you may have under applicable consumer protection laws.